Refund Policy

Due to the nature of AI-generated image services, all purchases and generation requests are final. Once a generation process has been initiated, computational resources are consumed and cannot be reversed. As such, we do not offer refunds for completed generations.

We may consider refunds in the following exceptional circumstances:

• The service experienced a prolonged outage that prevented you from receiving results.
• A technical error on our end caused repeated failed generations with no usable output.
• You were charged in error or charged multiple times for the same request.

Refund requests are reviewed on a case-by-case basis and are granted at our sole discretion.

If you believe your situation qualifies for an exception, please contact us within 14 days of the incident. Include your account email, generation ID (if applicable), and a clear description of the issue.

pixly@ryxora.com

We aim to respond to all dispute inquiries within 5 business days.